FAQs
Shopping Information
How do I find a product?
You can easily find products using the search bar at the top of our website. Simply type the product name, category, or keyword, and relevant results will appear instantly.
Can I save products to my wishlist?
Yes! To save products for later, click the heart icon on the product page. You’ll need to create an account to access your wishlist.
How do I know if a product is in stock?
Product availability is displayed on each product page. If an item is out of stock, you’ll see a notification, and you can choose to be alerted when it’s available again.
Can I purchase products as a guest?
Yes, you can place an order without creating an account. However, signing up allows you to track your orders and access exclusive offers.
Payment Information
What payment methods do you accept?
We accept major payment methods, including:
- JazzCash & EasyPaisa
- Bank Transfers
- Cash on Delivery (COD)
Is my payment information secure?
Absolutely! All transactions are processed securely through trusted payment gateways with encryption to protect your data.
Can I use a coupon code?
Yes! You can apply a valid coupon code during checkout to enjoy discounts and special offers.
What happens if my payment fails?
If your payment fails, please:
- Check your card details or balance.
- Try a different payment method.
- Contact our support team for assistance.
Payment Information
What is your return policy?
You can return products within 7 days of delivery if they are unused, in original packaging, and with tags intact.
How do I return an item?
To initiate a return:
- Contact us via [Insert Contact Email or Phone].
- Pack the item securely and ship it to the provided address.
- Once received, we will process your return within 5-7 business days.
Who pays for the return shipping?
Customers are responsible for return shipping costs unless the item is defective or an incorrect product was delivered.
Can I exchange an item?
Yes, exchanges are allowed for items of equal value. Please contact us to check availability.